俗語有云：「好的開始， 就是成功的一半。」電郵的開首，可以讓收件人一眼就知道內文概要；一個好的開首更可以在對方心中默默加分，留下一個好的第一印象。由此可見，商業電郵的開頭固然重要，但是正所謂「萬事起頭難」，在真正動手打電郵的時候，往往容易覺得力不從心，因而有種執筆難書的感覺。身為打工仔的你，又有沒有試過在電腦前面呆坐半天，等到「花兒也謝了」還是打不出半個字來？有的話，就真的恭喜你了！以下的內容完全是為你而設的！還不快點逐一記下來？

I. 問候用語

      一般書信通常會以問候對方作為信件的開頭，而商業信函往返頻繁且力求主旨清楚，並不如一般書信廣泛使用問候語，以下以一般私人信件與商用信件為例，讓讀者實例了解其用法。

a. 私人信件

Dear Charlie,

How do you do? It's been ages since we last spoke. I hope everything is going well.

We really should meet up some time. Go out for a few drinks at Skyline Cafe? Let me know if you fancy it.

Anyway, I have to get back to doing some work.

Hope to hear from you soon.

Take care,

Bill

b. 商用信件

Dear Curtis Conner,

Thank you for your reply.

We are glad that you are pleased with our products. We value all our customers, and look forward to serving you in the future.

Yours Sincerely,

Charmaine Chan

Silva Company

II.商用信件問候語

● I hope this letter finds you well.

  謹以此郵件向您致以問候。

● It was my pleasure to help you.

  幫助你是我的榮幸。

● I hope you are doing well.

  希望你近來過得很好。

● It was nice talking to you earlier.

  很高興較早前能和你談話。

III. 商用信件回覆語

 “Thank you for…” 

   謝謝你...

● Thank you for your letter of September 7th.

  謝謝你九月七日的來信。

● Thank you for your reply.

  謝謝你的回應。

● Thank you for your application.

  謝謝你的申請。

● Thank you for expressing interest in our company.

  謝謝你對本公司表示感興趣。