2019-10-11
【商業電郵】休假前指定動作:寫自動回覆訊息的三大步驟+範例
保持專業、有禮、可靠是很重要的。因此,當你需要休假並且不打算隨時回覆E-mail時,記得設置專業的「外出自動回覆電郵訊息(Out-of-office autoresponder email messages)」。啟動這個功能後,每當有人發電郵給你,系統都會自動回覆對方。假若沒有設置任何自動回覆就離開辦公室,那麼,會讓發送電郵給你的人感到被忽略,並認為你不可靠。
寫專業的自動回覆訊息其實不難,只要記住以下三步曲便可:
Step One:開場白—禮貌地打招呼
● Thank you for your email.
(謝謝您的來信。)
● Thank you for your message.
(謝謝您的訊息。)
● You have reached the mailbox of Bruce Chan.
(你已寄件給Bruce Chan。)
Step Two:告知對方自己暫時不在、明確表示自己何時回來,以及有急事的話怎麼處理
● I am currently out of the office with limited access to email.
(我目前不在,不方便使用郵件。)
● I will be back on Oct. 10, 2019. Please refer all urgent matters to Ms. Yanny Yip at the following email address [yannyyip@abcmail.com].
(我將於2019年10月10日回來。有急事請找葉小姐,她的郵件是[yannyyip@abcmail.com]。)
● I am out of the office due to illness. I expect to return on 10 Oct and will get back to you at that time.
(我現在因病不在辦公室。我預料於十月十日回到辦公室,屆時將回覆你。)
● I will be out of the office from 10 Oct until 13 Oct.
(我將於十月十日至十月十三日不在辦公室。)
● I am currently out of the office, with no email access. I will be returning on 16 Oct.
(我現在不在辦公室,不能連接電郵。我將於十月十六日回到辦公室。)
● Our office is closed today due to statutory holiday. I will be back in the office tomorrow and will reply to your email as soon as possible.
(因法定假期我們公司今天不營業,我明天進辦公室會儘快回覆您的訊息。)
● I am out of town with limited internet access. I will be back on 16 Oct.
(我現時不在香港,只有有限度的網絡連接。我將於十月十六日回到辦公室。)
● Please refer all urgent matters to Judy at judy.lo@abcmail.com.
(請將緊急事宜轉交至Judy [judy.lo@abcmail.com]。)
● I am out of town until 10 Oct I am only able to check email sporadically.
(現時直到十月十日,我都不在香港,只能間中檢查電郵。)
● For urgent matters, please contact me on my cell phone at 9123-9123.
如您需要緊急協助,請致電我的手提電話91239123。
● I will reply to your email after I return.
我回來後會回覆你的電郵。
● I am out of the office attending a meeting today and may be slow to respond.
(我今天要出席會議並且不在辦公室,回覆可能會較慢。)
● I am at XXX Event until 10 Oct and may be slow to reply.
(我直到十月十日都在出席XXX活動,回覆可能會較慢。)
● If you need immediate assistance please contact Judy at judy.lo@abcmail.com.
(如您需要即時協助,請發電郵到judy.lo@abcmail.com與Judy聯絡。)
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