21/02/2020
【酒店業英語】想投身酒店業?必須學講「正式英語」!(附大量參考字詞例句)
Zephyr Yeung
Zephyr Yeung
從小喜歡英文且極具好奇心,奈何小時候發問時往往都會被告知「背左佢啦」,心有不甘繼而透過閱讀和研究來尋根究底,長大後深深了解香港人學習英語時會遇到的障礙,並研究出獨有的方法瞬速提升英文水平,從此不再視學英文為畏途。你ready好晉升為「職場英語達人」未?
職場英語教室
逢周五更新
Part 2 :酒店待客實用句子
在正式的英語表現裡,疑問基本句型可分為下列四種:
I. May I ……
II. Could you ……
III. Would you ……
IV. Shall I ……
May I …… (請問……)
• May I have your name, please?
請問你貴姓大名?
• May I have your reservation number (預訂編號), please?
請問可否給我你的預訂編號?
• May I see your passport, please?
請問可否讓我看一下你的護照?
• May I know your nationality, please?
請問你的國籍是什麼?
• May I have your check-out time, please?
請問你甚麼時候結帳離開?
Could you ……, please? (請你/麻煩你……)
• Could you sign your name here, please?
麻煩你在這裡簽名。
• Could you fill out the form, please?
麻煩你填寫這張表格。
• Could you write that down, please?
請你寫下來好嗎?
• Could you hold the line, please?
請不要掛電話好嗎?
Shall I…… (請問……嗎?)
• Shall I make the reservation for you?
請問要我為你安排預約嗎?
• Shall I draw the curtains?
請問需要我把窗簾拉上嗎?
• Shall I draw you a map?
請問要我為你畫一張地圖嗎?
Would you…… (請問你……)
• Would you mind sitting here?
請問你介意坐在這裡嗎?
• Would you like tea or coffee?
請問你要喝茶還是咖啡?
• Would you like to take a taxi?
請問你要搭的士嗎?
** 只要在疑問詞後加“Would you ……”,就可以提出大部分的詢問:
• Which kind of room would you prefer?
請問你喜歡哪一種房間?
• How would you like to settle your bill?
請問你會如何處理賬單?
• How long would you like to stay?
請問你打算逗留多久?
• When would you like to have lunch?
請問你想在哪裏用餐?
• What time would you like to eat?
請問你想何時用餐?
• How many tickets would you like to buy?
請問你要買幾張票?
在酒店不小心做錯事,如何跟客人道歉?當客人準備離開酒店時,可以說甚麽?當客人的英語難以理解時,應該怎麽回應?下星期將會為大家更多的參考句子,敬請期待。
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